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Shipping & Delivery

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Thank you for shopping at Manimark Store We want to ensure that your shopping experience is enjoyable and hassle-free. Please take a moment to review our shipping and delivery policy.

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1. Processing Time:

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  • Orders are processed and shipped within 1-3 business days of the order placement, excluding weekends and holidays.

  • Customized or personalized items may require additional processing time.

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2. Shipping Methods:

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  • We offer standard and expedited shipping options during checkout.

  • The shipping cost and estimated delivery time will be displayed at checkout based on your selected shipping method and location.

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3. Shipping Locations:

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  • We currently ship within [list of countries or regions]. If your location is not listed, please contact our customer support for assistance.

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4. Order Tracking:

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  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order using the provided tracking information on our website or through the carrier's website.

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5. Shipping Delays:

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  • While we strive to deliver your orders on time, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues. We appreciate your understanding in such situations.

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6. Delivery Timeline:

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  • Goods will be delivered within two to four business working days from the date of order receipt.

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7. Incorrect Shipping Information:

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  • It is the customer's responsibility to provide accurate shipping information during checkout. Please double-check your shipping address to avoid any delivery issues. If the provided address is incorrect, please contact us immediately.

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8. Lost or Stolen Packages:

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  • We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure a secure delivery location or contact the carrier for assistance.

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9. Returns Due to Unsuccessful Delivery Attempts:

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  • If the carrier is unable to deliver the package after multiple attempts, the customer may be responsible for additional shipping charges to resend the order.

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10. Contact Information:

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Customer’s Refund & Cancellations

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Customers cannot cancel their Order (or any product therein) and the same can only be cancelled by the Merchant if they are unable to serve the Customer for any reason (including but not limited to unavailability of the products/items).

In certain cases (including but not limited to selling illegal products/items), Dotpe shall have the right to cancel the Orders (or any product therein).

 

Cancellation or Rejection of the Order / Items

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For pre-paid Orders, in the event of any cancellation or rejection of the Order or any particular item(s) in the Order by Dotpe or Merchant, due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of cancellation/rejection.

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If amount is debited however Order is not successful

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For pre-paid Orders, if the amount for an Order / item therein is debited from the Customer’s account/card however the Order is not successful, then the concerned amount along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the payment date.

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